Privacy policy

1What this covers

DiasporaHub is the controller of the personal data described here. That means we decide what is collected and why, and we are the people you hold responsible for it.

It covers the website, the iOS and Android apps, and the emails and notifications we send.

2What we collect

We collect what we need to run the platform, and nothing we have no use for.

• Your account: name, email address, password (stored scrambled, never in readable form), the country you live in, and the language and appearance you choose.
• What you post: your profile, jobs, listings, community posts and comments, your messages, and the photographs and files you upload.
• Verification: the identity document you send, and the decision made about it.
• Your subscription: whether it is active, where it was bought, and when it renews or ends. We never see your card.
• How the platform is used: pages opened, actions taken, the device and browser, and the IP address the request came from.

3Why we use it

Every use below is either what you asked us for, or something we have to do.

• To run the platform: showing your listings, delivering your messages, keeping you signed in.
• To keep people safe: checking content for the things the terms forbid, handling reports, and stopping scams and abuse.
• To verify identity, when you ask us to.
• To tell you things you need to know: a reply, an application update, a change to these documents.
• To meet legal obligations and to answer lawful requests from authorities.

4Who sees what

Other members see what you publish and the city you are in. They never see your home address, your email address or your phone number unless you write it somewhere yourself.

Outside the platform, your data goes only to the following.

• The companies that run our servers, storage, email and notifications, who handle it only on our instructions.
• Apple and Google, for the subscription itself. They tell us whether it is active; they do not send us your payment details.
• Authorities, when the law requires it or when somebody is in danger.
• A buyer of the business, if DiasporaHub is ever sold, under the same policy as this one.

5Payments

Access is bought in the app, and Apple or Google take the payment. Your card details go to them, not to us.

What reaches DiasporaHub is the state of your subscription: active, cancelled, expired, or a payment problem, with the date it changes. That is what opens and closes your access.

6Identity documents

An identity document is not stored with the rest of your content. It goes on a private disk that the public internet cannot reach.

Only members of the DiasporaHub team who hold the permission to review documents can open one, they open it through a link that expires within minutes, and every time one is opened it is written into a record with who opened it and when.

The file itself is deleted 30 days after the decision, whether it was accepted or not. We keep the decision and its date, because that is what the badge on your profile rests on.

7Reports and moderation

When you report somebody, we see what you reported, the reason you chose and anything you wrote. The person reported is never told who reported them. When you block somebody, the team sees who you blocked, so they can check the account.

When content is checked automatically, the reason it was flagged is visible to the team reviewing it, not to the person who posted it or to anybody else.

8How long we keep things

Your account and what you post are kept while your account exists. Delete your account and your personal details are removed and your content comes down, except anything we have to keep, such as a record of a moderation decision or a payment.

Identity documents are deleted 30 days after the decision. Records of staff actions are kept, because they are what makes moderation accountable.

9Your rights

You can ask for a copy of your data, ask us to correct it, ask us to delete it, ask us to stop a particular use, and ask for it in a form you can take elsewhere. Most of it you can do yourself in your account.

We answer within one month. If we cannot do what you ask, we tell you why.

10Cookies

We use a small number of cookies, and none of them are for advertising: one keeps you signed in, one remembers your language, and one remembers whether you chose light or dark.

Blocking them is your choice, but the sign-in cookie is what keeps you signed in, so the platform will not work without it.

11Children

DiasporaHub is not for children under 16 and we do not knowingly collect their data. If you believe a child has an account, tell us and we will close it.

12Changes to this policy

We may change this policy. The date at the top says when it last changed.

If a change affects what we do with data we already hold, we will tell you before it takes effect.